Impellam Project Services collaborated with a National Economic Development Agency to drive significant digital change, supporting their strategic business objectives. Our engagement involved supplementing their existing technology team with Impellam’s flexible and agile project delivery capabilities, leveraging our expertise in providing scalable SOW (Statement of Work) teams.
The Challenge
The National Economic Development Agency recognised digital transformation as a crucial element in supporting its strategic vision to stimulate economic growth across the country. To realise this vision, they planned a substantial investment in their digital infrastructure. However, the complexity of the transformation required specialised digital transformation expertise that could be scaled according to different stages of delivery and specific project requirements—something that their permanent in-house team alone could not provide.
The Solution
Impellam Project Services stepped in with a flexible, end-to-end project delivery model that ensured every project was managed effectively from initiation to completion. Each delivery was structured around a Statement of Work (SoW), defining clear objectives, timelines, and budgets tailored to each project’s unique requirements. This approach allowed the client to consolidate their digital transformation efforts under one centralised service, ensuring consistent and reliable capability across all transformation initiatives.
To streamline delivery and ensure quality outcomes, we also established a dedicated programme management layer to oversee all activities and maintain alignment with the client’s strategic objectives.
The Approach
Impellam Project Services provided a comprehensive, technology-driven solution by managing resources and outcomes across a diverse range of specialisations, including:
- Data Management
- Product and Delivery Management
- Quality Assurance and Testing
- Software Engineering and Technical Expertise
- User-Centred Design
Our scalable, multidisciplinary delivery team—ranging in size from 25 to 40 members depending on project requirements—delivered numerous high-impact projects, including:
- Platform Transformation: Modernising and optimising digital platforms to enhance operational efficiency and user engagement.
- Customer Experience Enhancement: Redesigning the front-end user experience to improve customer satisfaction and service delivery.
- Agile Delivery Implementation: Embedding agile methodologies to enable rapid iteration and improve project responsiveness.
The Outcome
Our ongoing partnership with the client has resulted in significant efficiency and cost savings, reducing their reliance on 12 different suppliers to a single, managed service partnership with Impellam Project Services. Over the course of more than 20 digital transformation programmes, we have successfully delivered hundreds of project changes—each completed on time and within budget.
This collaboration has enabled the National Economic Development Agency to progress its strategic agenda and continue driving economic growth for the country.
Continued Partnership
Today, Impellam Project Services continues to serve as an extension of the client’s in-house team, providing the expertise and flexibility needed to support ongoing digital transformation initiatives. We remain a trusted partner in helping the organisation achieve its mission through our reliable and results-driven project services.
Learn More
To find out how Impellam Project Services can help your organisation achieve digital transformation success, please get in touch with us today.