How does our approach stand out from the rest?

At Impellam Project Services, our experts create strategies and solutions to help clients increase their digital fluency and embed accelerated change. Put simply, we work with you to understand your business goals and then partner with you to provide you with the means to achieve them. We bring new perspectives, fresh insights, and unrivalled expertise to help connect plans with actions. The goal? Efficient and effective project or service delivery – with outcomes achieved.

What can you expect from our services?

By engaging with our Impellam Project Services team, you gain access to a tailored, bespoke solution, aimed at resolving your business challenges. You can expect exacting standards of quality and compliance, project governance, and technical excellence from our teams. The passion, dedication, and expertise of our team means we consistently deliver results for each one of our clients.

What is a Statement of Works (SoW) agreement?

A Statement of Works agreement is a contract that captures the details of the services that we will deliver. It will usually outline the work that needs to be done, or the scope of work being provided, project deliverables, timelines, work location, and payment terms and conditions. A Statement of Work will usually be project, milestone or service based, typically with a fixed fee for delivering the goal that was promised at the beginning of the agreement. By providing meaningful metrics and strategic weekly, monthly, and quarterly reporting, we provide you with tangible data and insights on our team’s performance. We focus on establishing the right framework at the start of any project to ensure our customers’ expectations are clear.

Impellam and Microsoft – Scaling Talent to Drive Innovation

Strategic Talent Solutions for IT Innovation

Even the most advanced technology leaders need the right talent to stay ahead. Innovation depends on highly skilled professionals who can execute complex projects in cybersecurity, AI, and cloud infrastructure.

Traditional hiring models often create bottlenecks, delaying progress and leading to increasing skill gaps. To address these challenges, Microsoft partnered with Impellam to leverage Statement of Work (SOW) staffing solutions, ensuring the right talent is deployed at the right time.

Why SOW?

A well-structured SOW approach provides:

Access to specialized IT talent without long-term hiring commitments
Scalability to adjust teams dynamically as business needs evolve
A structured framework for workforce deployment and project execution

For nearly 20 years, Impellam has helped Microsoft bridge talent gaps and accelerate key initiatives.

The Challenge

As a global technology leader, Microsoft needed a scalable, agile workforce strategy to keep pace with rapid innovation. The company required a partner to:

Build a high-performance customer engineering team to support enterprise clients
Rapidly scale IT teams for cloud, AI, and cybersecurity projects
Manage workforce fluctuations without disrupting operations
Ensure business continuity through a flexible staffing model

To maintain its competitive edge, Microsoft needed a strategic SOW-based workforce approach.

The Solution

Impellam provided a structured, SOW-driven workforce model, enabling Microsoft to quickly scale its IT workforce with skilled professionals ready to deliver results.

Key Workforce Solutions:

1. Building Microsoft’s First Dedicated Customer Engineering Team

Through the Support for Mission Critical (SMC) program, Impellam:

Placed 74 Premier Field Engineers and Customer Engineers to support enterprise clients
Built a high-performance engineering team, improving technical service delivery
Strengthened response times and minimized disruptions with dedicated technical experts

2. Rapid IT Talent Deployment

Executed 1,084+ IT placements across cybersecurity, AI, and cloud projects
Enabled dynamic workforce scaling to align with evolving business needs
Reduced hiring bottlenecks by mobilizing pre-vetted specialists

3. Enhancing Workforce Agility and Efficiency

Implemented an SOW-driven staffing model for cost-effective workforce expansion
Allowed Microsoft’s internal teams to focus on innovation while Impellam handled execution
Provided structured, compliant workforce solutions to reduce hiring risks

The Results

Microsoft’s partnership with Impellam delivered measurable improvements in IT workforce management and project execution:

Faster Deployment of Expertise – Reduced onboarding time, ensuring projects move forward
Enhanced Service Delivery – Dedicated engineering teams improved enterprise client support
Scalable Workforce Solutions – Microsoft adjusted workforce levels dynamically based on demand
Stronger Business Continuity – Structured staffing minimized disruptions and kept projects on track

The Future of Workforce Agility

For nearly two decades, Microsoft has trusted Impellam to deliver the right talent at the right time. As technology evolves, workforce agility remains critical to staying competitive.

Need a smarter way to scale your IT workforce? Let’s talk.