Vital to the economic prosperity and maritime security of the United Kingdom, our customer is at the heart of helping to maintaining safe and secure sea lanes of communication around the UK and across the globe.
Challenge
It's essential for our client to always maintain situational awareness. As such, organised, easy-to-access information and reliable, robust, and efficient cloud hosting solutions are vital.
The need for ongoing support and development of systems for this necessitate the expertise of a diverse, multi-skilled team equipped with knowledge and experience of various specialisms, such as infrastructure engineering, solutions architecture, and project management.
Solution
Since 2012, we've assisted our client’s situational awareness through a digital service specific to their needs. Our technical support team was meticulously assembled, featuring a group of unique subject matter experts who assist users in leveraging digital tools and capabilities for an operational advantage and the ability to stay ahead of rapid developments to applications and processes in their field. These experts include:
- Ex-military personnel with broad experience and knowledge in various aspects of maritime operations
- Engineers with in-depth knowledge of maritime technology
- Skilled helpdesk team members providing vital, basic to advanced-level support to accommodate the 24/7 operational demands
- Professionals in project and program management with backgrounds in creating, implementing, and rolling out services for maritime operations
The skills and expertise of our people are essential for facilitating the exchange of knowledge and aiding the decision-making process for our client through workshops, collaborative efforts, and the creation of reports and articles.
Being adaptable to uncertainty and the evolution of technology enables us to actively identify areas where our expertise can fill gaps and develop technical solutions to enhance our client's infrastructure. Additionally, through interactions with the international community including cross-government, Tri-Service and military allies, and conducting regular workshops on operational requirements, we share our insights and experiences to make an impact worldwide too.
Outcome
Our team and the customised service we provide are crafted using our extensive operational knowledge and experience, enabling us to grasp the user's requirements and the operational context. By creating agile repair strategies and enhancing skills that provide the best performance to the frontline with the quickest turnaround time, we continue to surpass all service standards for the client and their wider industry.